Customer Care

Home » Customer Care

Our Mission Statement:

“We strive to provide an efficient and superior quality repair experience whilst maintaining the highest levels of customer service”.

Customer care and attention is how we distinguish ourselves in today’s market. Our levels of customer service are limitless, be it collecting and delivering cars to travelling to customers homes across the city to inspect vehicles; our staff will go above and beyond to minimise customer inconvenience.

In the case of Insurance claims or claiming from other parties, let us do the hard work for you. We will administer claims from first notification all the way through to closure of claim. Our transparent and speedy claims handling process will sift through the endless red tape to speed up your claim and more importantly get you back on four wheels. Our staff process insurance claims every day of the week so we are familiar with the lengthy call queues and automated answering services.

Crofton Motors

Our staff will take time with to explain the claims and repair process and guide you through the necessary steps to ensure the repair experience is as convenient and painless as possible in the circumstances. The good personal relationships that are established are reflected in our loyal customer base and extremely high levels of personal recommendation.

Some of our strengths that help us offer the very best in customer service are:

  • Friendly, Experienced Staff
  • Years of Insurance Claim handling experience
  • Central Landmarked Location (Beside Supervalu, Sundrive Road, Dublin 12)
  • Vehicle recovery assistance
  • Replacement Vehicles

Come and speak to us to find out for yourself!

SIMI Registered

simi_logo

SIMI Affiliation

Crofton Motors has been a member of the SIMI for over 30 years. We also recently joined The SIMI Autosure Professional Register ensuring the highest levels of mechanical workmanship are continually delivered to each of our customers. For more information Click Here.

Crofton Motors
Crofton Motors

CSS Certification

CSS - Certified Steel Standard, it is the new bodyshop standards programme of SIMI. While there are many approved and accredited bodyshops operating in Ireland, there has never been a national Irish standard and CSS is the first of its kind for vehicle bodyrepairs in who undertake to repair crash damaged vehicles.

Contact Us Today
for Expert collision
Repairs

Have questions or need to schedule a repair? Our team is here to help.
Click below to contact us and we’ll get back to you promptly!